Terms and conditions of business 


1. Conference fee:
The Conference fee entitles the Delegate to attend all Conference sessions and refreshment breaks, including lunch and any cocktail reception associated with the event. The fee also includes Conference materials, which will be presented to the Delegate at the Conference and any subsequent materials made available to Delegates online after the Conference. Where applicable all Conference Delegate fees will be subject to local purchase tax rates.

2. Payment:
Payment in full must be made to PEI prior to the Conference taking place. Payments can be made by American Express, Visa, MasterCard, company cheque or by wire transfer. If registering four (4) weeks or closer to the Conference date, delegates MUST pay by credit card.

3. Delegate cancellation and non-attendance:
Any cancellation received more than twenty eight (28) days prior to the date of the event will be subject to a charge of 50% of the fee already paid or payable or may take a delegate credit against a future PEI event (see below). All cancellations must be made in writing (by letter, fax or email – proof of receipt will be required) to the relevant contact at PEI Media Ltd for that event.
We regret that no refunds will be made for cancellations made within 28 days of an event and there will be no exceptions to this policy. Any cancellations of a delegate place received in writing less than twenty eight (28) days prior to the date of the forum will receive a 100% credit to be used at another PEI event as a delegate place for up to 12 months from the date of issuance (including the same event if repeated in the following calendar year).
This policy is necessary due to our advance guarantee obligations and the costs associated with running the Conference. Please also note that you can substitute another person instead of cancelling (see below). If you do not advise PEI that you are cancelling your delegate place(s) or that you are substituting another person or people in your place(s) then you remain liable for the full delegate fee(s). Non-attendance at the Conference does not waive your liability to pay for the delegate place(s) booked by you or on your behalf and PEI reserves the right to use all necessary means to receive payment from you, including the issuance of legal proceedings.

4. Substitution policy:
Substitutions within organisations may be arranged as long as PEI is notified in writing in advance of the Conference. No substitutions may be made with a Delegate from another company and under no circumstances can a delegate registration be shared.

5. Postponement:
In the event that PEI postpones a Conference, delegates registered for the Conference have the option to either wait to attend the Conference at the rescheduled time (PEI to retain the Delegate payment if already made) or to have the payment credited to a future PEI event. This credit will be available for use for the next 12 months from the date that the credit is issued by PEI.

6. Conference cancellation:
If PEI is obliged to cancel any Conference then any Client will be offered the choice of either transferring their registration to another PEI Conference of their choice that is scheduled in the next 12 months or to receive a full refund of any payment received by PEI for that particular Conference from that Client. Any refunds will be made within 30 days of written notice having been issued by PEI that the Conference has been cancelled.

7. Force Majeure:
If for any reason beyond PEI’s reasonable control (including but not limited to: strikes; acts, regulations or orders of governmental authorities; civil disorder; disasters; acts of terrorism; acts of war; acts of God) it is impossible to run a Conference, PEI will as a first choice look to postpone the Conference (see Postponement above) but reserves the right to retain some or all delegate fees as a contribution to all venue and administrative costs incurred.

8. Travel and accommodation:
PEI is not accountable for booking any transportation or accommodation required by Delegates nor for any transfers to and from the conference venue. Although PEI will work with the hotel hosting a Conference to secure a preferential delegate rate for those attending the Conference there, PEI makes no assurances as to the availability of this rate nor of the hotel services offered. PEI will not accept liability for any public or individual transport disruption or deferral. In such circumstances, our standard cancellation policy applies.

9. Speakers and agenda:
Please be aware that all speakers were confirmed at the time of the published agenda, however, circumstances beyond the control of PEI may necessitate substitutions, alterations or cancellations of the speakers and/or topics. PEI reserves the right to alter or modify the advertised speakers and/or agenda topics if necessary. Please visit the relevant Site, which is updated regularly.

10. Acceptance of registration:
PEI reserves the right to decline a registration for a Conference for any reason at any time up to and including the first day of the Conference. PEI will refund any payment in full relating to any such registration that PEI chooses to decline within 30 days of notifying the Delegate of this decision.